Thomas Hardie Commercials Ltd is a main distributor for Volvo Truck, Bus and Coach throughout the North West of England and North Wales.
We believe our people are our greatest asset and our aims are to be the best supplier to the best customers and to be the best employer to the best employees.
Thomas Hardie prides ourselves on providing excellent levels of customer service first time every time. We value our people highly and want to invest in them by providing the right levels of support and skills required to really make a difference in the products and services which we provide. Training and development are an integral part of our business and we regard the development of our employees as fundamentally important.
Working for us you would be representing a brand whose industry-leading innovations make you proud as well as working for an award-winning employer who have been named Volvo's Dealer of the Year for an impressive 3 years running!
Are you ready to share your talent and enthusiasm with us?
A development opportunity has arisen for a motivated, professional and versatile individual to join the Service & Parts departments at our Middlewich site working Monday to Friday from 8.30am to 5pm and alternate Saturday mornings from 8am to 12noon.
Reporting to the Reporting to the Business Manager, the main job function will be to organise the activities of the Service Reception to ensure that efficiency and profitability targets are met through satisfying customers and creating an environment where its staff develop and excel. The Aftermarket Supervisor will also be responsible for supporting the parts department operationally.
The role will be also be responsible for:
The successful candidate will have the following qualifications, skills and experience:
The primary responsibility of the Aftersales Manager is to provide post-sale customer service. The ideal applicant would excel in customer service, have a thorough understanding of budgets and data, and be able to maximise efficiency and spot new ways to improve the operations of the after sales and service department.
Together with their supervisor, they develop and achieve department goals. These managers assist in the preparation and management of the after-sales department's yearly operational budget. They also assure that they can generate the reports that general management and the manufacturer require in the given timeline. The list is not exhaustive.
Managing automotive inventories, marketing, sales, and determining the pricing of each vehicle are all typical jobs of any aftersales manager in the UK. You spend your time looking for good used automobiles for your dealership's inventory and haggling with retail and wholesale purchasers. For more information regarding the aftersales manager jobs, please visit InAutomotive.
Someone with experience in the motor trade or a similar position is required for the position of Aftersales Manager. Promotion from Vehicle Service Technician to Service Advisor or Assistant Aftercare Manager is one example. Alternative executive jobs in the automobile business may be available to candidates with equivalent experience.
The fundamental goal of this position is to serve as a technical and business link between the company and its network of authorised repairers when it comes to After Sales issues. All parts and accessories, as well as after-sales programmes such as accessories, tyres, lubricants, extended warranties, and the Pre-owned programme, will be available.
The aftersales manager work revolves around carrying out managerial responsibilities. These responsibilities may include monitoring project utilisation and employee efficiency. These managers also ensure customer problems are quickly resolved. While working the after sales and service department, they are responsible for developing relationships with suppliers, companies, and clients and ensuring contract renewals are followed upon. They also develop programmes to achieve maximum customer satisfaction. The aftersales manager also creates and implements annual business plans for the sales department and performs other tasks as needed. For any further detail or information related to the aftersales manager jobs, you can visit InAutomotive.
The aftersales managers keep track of aftersales records. They keep track of post-sale feedback and client satisfaction or complaints; record post-sale calls for thorough data analysis. They analyse consumer and target group habits and demands in order to develop and implement new marketing strategies and sell more things more efficiently. These managers are also responsible for managing activities with vehicles and customers and completing everyday tasks involving numeracy and mathematics, using mathematical instruments and electronic technology. They ensure that customer requests, complaints, and after-sales services are recorded, followed up on, solved, and responded to. They review and analyse financial data from individuals and businesses to create statistical reports or records.
These managers must have strong leadership skills as they have to manage employees and subordinates to maximise their performance and contribution, whether in a team or individually. To fulfil the company's objectives, they must have excellent planning and organising skills. They have to schedule their work and activities, offer instructions, motivate, and direct their employees. Monitor and evaluate how an employee carries out their obligations and how successfully they are carried out. They must have an eye for detail since they must identify areas that may be improved and give suggestions about how to do so. Lead a group of people to achieve their objectives while maintaining a productive working relationship among employees.
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