Overview of the Role:
You will work in a small team to deal with all aftersales enquires through various communication channels in a highly and professional and polite manner. The ideal candidate will need to have an understanding of motor vehicle mechanics and have worked in a customer service role previously. You will also use our CRM systems to update jobs and use your initiative to resolves any queries or complaints in a timely and approachable manner. You will work with a dedicated team providing excellent customer service at all times. You will also build strong relationships with internal departments in order to undertake your job role effectively and efficiently.
This is your chance to work for a supportive family run business who has a strong ethos on employee wellbeing.
£24,627.20 Please note this is the guaranteed salary. We do not operate any commission or bonus schemes
We are able to consider full time (40 hours) or part time working hours for this role
Location: Oldbury, west Midlands
22 days per annum plus statutory days
Birthday day off
Holiday purchase scheme (2days)
Healthcare cashback plan
Annual All About Me Allowance - £100 for you
Annual Welfare Allowance- £150 toward physical and mental wellbeing
Pension scheme (auto enrolment)
Opportunity for overtime
Should you feel you meet the eligibility criteria, please submit an up to date CV for consideration, highlighting your experience of customer service and understanding of motor vehicle mechanics.
Aftersales advisors primarily provide support to the customers after the sales. Their job is to answer the queries and concerns once the vehicle is delivered and make follow-up calls to know if the product and experience have been gratifying. Aftersales advisors can work with independently owned dealerships or national businesses and franchises.
Most employers ask for a relevant degree and experience of working in a similar role. You also need experience in Motor Trade DMS systems to be eligible for applying to aftersales advisor jobs. You also require a valid driving licence and ought to have a knack for dealing with customers and up-selling.
The average per annum salary for aftersales advisor vacancies differs depending on the factors like the employer, job description, and experience. However, this role is among the well-paid ones in the aftersales and service department of the automotive industry. The advisors can make more money by achieving their targets, the OTE makes this job monetarily rewarding.
If you want to build your career in the automotive industry and have all that it takes to be a good aftersales advisor, you will enjoy the work. The job pays well and you can have on target earnings by contributing your part for helping a dealership achieve its customer service goals and building rapport with the vehicle purchasers.
A competent aftersales advisor knows how to handle different kinds of people. The job requires being good at creating satisfactory and memorable experiences for the customers to compel them into choosing a dealership time and again. Your dream job in the UK’s automotive industry can be a click away, InAutomotive has vacancies advertised by popular employers!
Aftersales advisors take care of the bookings made at the aftersales department. They have to provide all the required assistance and support to the customers post-sale. Once a vehicle is delivered, there can be queries that a buyer would like to have answered, so the advisors have to handle the questions in a genial and professional manner. They have to advise the customers on any additional work they want and get authorisation for getting it done in a timely and efficient manner. They have to make sure that the department is profitable whilst providing customers with a gratifying aftersales experience is also in the aftersales advisor job description.
The responsibilities of aftersales advisors include that follow-up calls are made to the customers and are inquired about their experience with the dealership. They have to deal with the complaints lodged by the customers and ensure that their needs and satisfaction are given prior importance. They are required to make the aftersales procedures customer-oriented so that the buyers making a purchase for the first time consider a dealership again. They have to upsell a product and services without seeming pushy about it. Identifying the particular requirements of each customer post-sales and catering to them is also the responsibility of aftersales advisors.
You need to be a good listener for the position as customers want a keen ear when explaining an issue or requirement. Problem-solving and communication skills are a must for this role, interacting with customers and team members within and outside the department requires good verbal and written communication. You need to think critically and creatively to provide solutions to an issue or problem a customer puts forth. Organisation skills will help aftersales advisors to manage the different tasks efficiently especially the ones that have short timelines. Check out if your favourite employer is hiring in the aftersales and service department on InAutomotive!
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