Driver Licence Required: Yes Richmond Motor Group is a highly successful, family run multi-franchise group of dealerships. Since we started in 1995 we have won many industry awards, including several from the manufacturers that we are partnered with. If you believe that you have that “emotional spark” that comes with an enthusiastic and motivated character and you can add an empathetic, attentive and friendly personality to our team, then please read on and apply… We have an exciting opportunity for a Service Advisor to join our team in a challenging and diverse role. You will be a strong communicator and be able to influence where needed. The role of a service advisor is a busy one, with no two days the same but also rewarding. This is a fantastic opportunity to work within a friendly and hardworking team, in a fast paced organisation. Benefits * Full time, permanent position. * Generous Bonus scheme. * 30 days holiday (including Bank Holidays). * Excellent training and genuine career progression. * Automatic Workplace Pension Scheme. * Employee benefit scheme including High Street discounts. Responsibilities * Being the point of contact for customers requiring servicing or repair to their vehicles. * Manage the flow of information between the workshop, the rest of the business and the customer. * To handle customer enquiries and queries promptly and efficiently. * Qualify service needs and establish understanding and an agreement with the customer of the work to be carried out. * Accurately maintain the service department loading system in line with workshop capacity. * Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation. Skills Required: * Competency in numeracy, literacy and IT. * Excellent organisational skills, and work well under pressure. * Knowledge of the Motor Trade. * Excellent customer service skills. * Good team player. * Experience with Pinnacle or another dealer management system (preferred). * Full UK driving licence (preferred). Added: 14 October 2021
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