Workshop Controller Reference: OCT20211885 Expiry date: 17:30, 13 November 2021 Location: Newcastle Salary: £26,000.00 - £39,000.00 Per Annum Benefits: Pension, Training Lloyd Motor Group is the largest prestige motor group covering Cumbria, the North East, Lancashire, North Yorkshire and the South of Scotland and has been successfully trading for over 40 years. Privately owned and family run, the company prides itself on its professional yet personal approach in dealing with and supporting its customers and staff, always committed to the communities it serves. Lloyd Motor Group currently has 6 BMW and MINI retailers as well as operating 8 franchise retailers representing brands including Jaguar, Land Rover, Volvo, Honda, Honda Motorcycles and Motorrad, and 5 state of the art Bodyshops. An exciting opportunity has arisen for an experienced Workshop Controller with a proven track record to join the busy team at our BMW retailer in Newcastle. You will need to be a self-motivated and organised individual, with the ability to work under pressure, and with good IT and people management skills. You must also be customer focused, with the work ethic of “first time fix”. Reporting to the Service Manager, key duties will include: * Driving work through the workshop and distribution of jobs to technicians with the correct skill levels. * Management of the internal work process for new, used and fleet ensuring pre-delivery deadlines are met. * Management of a busy workshop and being the first point of contact for the team of technicians. * Ensuring the workshop achieves its individual monthly targets for retail, internal and warranty work. * Management of EVHC and CitNow systems to drive profitability. * Ensuring the workshop areas are kept clean and tidy as all times. * Improving customer satisfaction figures for first time fix. * Liaising with customers and various departments within the retailer. Hours of Work: 40+ per week, including Saturday rota. Salary: £26,000 Basic Salary, with OTE of £39,000 per annum. To apply for this position, please click on the link below to submit your CV.
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