Workshop Controller (Bodyshop)
We are looking to recruit a Workshop controller for a Bodyshop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair – on time, every time.
The successful candidate will deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by proactive control of the customer experience, from initial booking in to the final return of the vehicle.
Other duties of the post include:
·To deliver financial results in line with agreed budgeted requirements
·To manage site resources and costs in order to optimise capability and profitability
·To actively and effectively manage work provider and supplier relationships
·To manage compliance to all company processes as well as current Health & Safety, PAS125 and manufacturer standards.
·To deliver structured individual performance management processes
·We are looking for somebody with a full driving licence, a professional appearance, excellent communication skills and the ability to show a calm, confident approach.
The successful candidate will have experience in the following areas:
·Delivery of proactive performance management
Ideally, we are looking for somebody with an in-depth knowledge of current management systems and tools as well as the ability to interpret printed estimating package information; however this is not an essential requirement.