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about 1 month ago
Skoda
Salary: £34,000
Location: Glasgow
Job type: Permanent
Contact: Rachel Allen
Category: Aftersales, Aftersales Manager

This exciting opportunity exists within our Glasgow Škoda Dealership

 

**Please note: All candidates must follow the on-line application process**

 

Škoda's excellent range of cars, with their great design and outstanding quality, combined with the service provided by our retailers, deliver “an extra bit of car” to a growing number of satisfied customers. Our team is passionate about the brand and our reputation and have ambitious plans to capitalise on our success. To achieve this we require equally talented and passionate people.

 

Job Purpose: To manage the process of optimising workshop resources to meet agreed departmental budgets. To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.

 

As a Škoda Workshop Controller, your Key Objectives will be:

 

To calculate and manage the effective use of workshop resources for the Škoda Dealership

Monitor individual and workshop efficiencies to ensure key performance indicators are met.

Plan the distribution of work amongst the team utilising available skills mix.

Identify individual training and development needs.

Manage liaison between workshop and service reception on customer vehicle progress.

Manage workshop standards in accordance with HSO requirements.

Resolve customer issues in line with Škoda standards and customer expectations. Manage any necessary liaison with department manager regarding customer dissatisfaction.

Ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction indicators.

Maintain safe working practices and abide by the working rules and standards of the Škoda Dealership.

Maintain and develop own skills and technical knowledge.

Agree development plans with the line manager.

 

Interact with members of other departments to develop a Škoda team culture.

 

Applicants should have a strong technical background and exposure to Škoda or another Volkswagen Group brand; along with the skills and process knowledge that come with it, would be advantageous but not a pre-requisite. If you are able to meet the criteria as listed above tehn we would like to hear from you.

 

**Strictly no Agencies**

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