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23 days ago
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Warranty Quality Analyst


MSX International
Salary: Up to £35,000
Location: Farnborough
Job type: Permanent
Contact: Johanna Smith
Category: Analyst Jobs
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Are you a highly motivated, proactive team player with automotive Retailer Warranty experience and good analytical and reporting skills? Are you experienced in data visualisation and confident in presenting to Senior Management?

As a Warranty Quality Analyst within MSXI Global group, you will be supporting the Warranty team by investigating and analysing warranty data to identify trends across the Retail Network.

Ideally, you will have an understanding of repair procedures and claiming methods from the network. You will be responsible for extracting, collating and analysing data from multiple data sources, creating visualisation outputs at departmental and Management level, and providing recommendations and scenarios for preventative and corrective measures.

 

Candidate Duties:

On a day-to-day basis, you will analyse, monitor and report on Warranty and Service package parameters to ensure correct cost recovery. Devise and produce new methods of recognizing unnecessary or irregular warranty spend/patterns within the retailer network and recognize where cost saving opportunities need to be explored.

There will be occasional requirements to visit Retailers with spurious data or irregular / high warranty costs with a view to understanding the process / data integrity / breakdown of the data and coaching / training the Retailer to resolve the issue based on your recommendations.

 

Candidate Specifications:

  • Automotive Warranty experience is essential

  • Knowledge of business data with ability to analyse, understand and work with different and new systems

  • Solid and demonstrable high level understanding of Excel

  • Ability to create visualizations and summaries to Senior Management level using PowerPoint

  • Strong communications skills with ability to both present and explain suggested areas for improvement on a team level, to Senior Management level and occasionally network wide.

  • Understanding of repair procedures and claiming methods.

  • Ability to be creative and create a robust reporting structure and top level summaries

  • Experience in creating dashboards and providing data insights with recommendations based on findings

  • Experience with process improvement, identifying opportunities and implementation of approved changes. 

 

Working Pattern and location:

  • 40 hours per week

  • Predominately be based in the BMW Head Office in Farnborough with occasional visits to the MSXI Colchester Office.

     

What we can offer you:

  • Salary up to £35,000 per annum depending on experience

  • BMW branded company car

  • Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.

  • Potential to progress within the company, with global opportunities updated regularly.

 

About MSXI:

With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

  • Warranty & Technical

  • Parts & Service

  • Retail Performance Management

  • Customer Engagement

  • Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. 

 

Apply now:

To apply for this role please email your CV to Johanna Smith. Shortlisted candidates will be invited to complete a video interview and if shortlisted, invited for an MSXI face-to-face interview. Successful applications from this stage will then be invited to a final interview with our Client.

 

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity

Are you a highly motivated, proactive team player with automotive Retailer Warranty experience and good analytical and reporting skills? Are you experienced in data visualisation and confident in presenting to Senior Management?

As a Warranty Quality Analyst within MSXI Global group, you will be supporting the Warranty team by investigating and analysing warranty data to identify trends across the Retail Network.

Ideally, you will have an understanding of repair procedures and claiming methods from the network. You will be responsible for extracting, collating and analysing data from multiple data sources, creating visualisation outputs at departmental and Management level, and providing recommendations and scenarios for preventative and corrective measures.

 

Candidate Duties:

On a day-to-day basis, you will analyse, monitor and report on Warranty and Service package parameters to ensure correct cost recovery. Devise and produce new methods of recognizing unnecessary or irregular warranty spend/patterns within the retailer network and recognize where cost saving opportunities need to be explored.

There will be occasional requirements to visit Retailers with spurious data or irregular / high warranty costs with a view to understanding the process / data integrity / breakdown of the data and coaching / training the Retailer to resolve the issue based on your recommendations.

 

Candidate Specifications:

  • Automotive Warranty experience is essential

  • Knowledge of business data with ability to analyse, understand and work with different and new systems

  • Solid and demonstrable high level understanding of Excel

  • Ability to create visualizations and summaries to Senior Management level using PowerPoint

  • Strong communications skills with ability to both present and explain suggested areas for improvement on a team level, to Senior Management level and occasionally network wide.

  • Understanding of repair procedures and claiming methods.

  • Ability to be creative and create a robust reporting structure and top level summaries

  • Experience in creating dashboards and providing data insights with recommendations based on findings

  • Experience with process improvement, identifying opportunities and implementation of approved changes. 

 

Working Pattern and location:

  • 40 hours per week

  • Predominately be based in the BMW Head Office in Farnborough with occasional visits to the MSXI Colchester Office.

     

What we can offer you:

  • Salary up to £35,000 per annum depending on experience

  • BMW branded company car

  • Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.

  • Potential to progress within the company, with global opportunities updated regularly.

 

About MSXI:

With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

  • Warranty & Technical

  • Parts & Service

  • Retail Performance Management

  • Customer Engagement

  • Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. 

 

Apply now:

To apply for this role please email your CV to Johanna Smith. Shortlisted candidates will be invited to complete a video interview and if shortlisted, invited for an MSXI face-to-face interview. Successful applications from this stage will then be invited to a final interview with our Client.

 

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity


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