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about 1 year ago
Jemca Toyota
Salary: £20k - 25k per year + Benefits
Location: Sidcup
Job type: Permanent
Contact: Toyota Toyota
Category: Aftersales

Jemca Toyota are currently looking for a Warranty Administrator to join our team in our Sidcup dealership. With great technical knowledge and a passion for customer service, a Warranty Administrator will process all warranty claims, maintain comprehensive customer files and ensure they have a full working knowledge of the manufacturer’s policies and guidelines.

You will ideally have worked in the automotive industry and have an understanding of warranty products although approved manufacturer training will be given.

  • Knowledge – you’ll keep up to date on labour rates advertised by the manufacturer/supplier, changes to policies and guidelines in order to ensure claims are dealt with in an accurate and timely manner.
  • Organised and pragmatic – you’ll be able to manage your workload effectively, processing all warranty claims and ensuring customer data, present, past and pending, is maintained using the appropriate systems.
  • Strong communication skills – you’ll work closely with the service team in order to meet customer expectations and be focussed on identifying possible process/service improvements.

A little about us…

Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres.

We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state of the art facilities and equipment or through our commitment to their personal and professional growth through our market leading development programmes

Next Steps

If you’re an experienced Warranty Administrator or service specialist looking for a busy and challenging role in a growing organisation, then this is the role for you! Apply online now or contact the recruitment team on to find out more.

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