Lookers Leeds YR Ford
Contract Type: Permanent, Job ref. req5406
Market leading employee benefits
Here at Lookers Ford Leeds we are on the look out for a talented Warranty Administrator to join our team. Working as a Warranty Administrator within our busy Ford service department you will process warranty claims to manufacturer standards. You will ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports. You will also be responsible for general administrative duties for service work.
Examining completed warranty repair orders, preparing claim forms and supporting material
Ensuring maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork
Review warranty reporting systems with the line manager to identify improvements where possible.
Administer warranty policy in the best interests of the Ford Centre, manufacturer and customer.
Input of manufacturer's warranty payments, Return of warranty parts to manufacturer and Reconciliation of warranty schedule
To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
General administrative duties
Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle
Maintain relationships with other staff members, specialist repairers and manufacturers' representatives
Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure
Maintain knowledge on all warranty procedures and documentation
What we're looking for:
Warranty administration experience gained from within a main dealer is advantageous but not essential
Strong administrative experience is essential
Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
A friendly but professional manner and able to demonstrate integrity, discretion and objectivity
Able to meet deadlines without compromising on the quality of work
Excellent interpersonal able to develop productive and cooperative relationships with customers & colleagues, through the use of rapport building techniques & empathy
Able to maintain strong working relationships with colleagues, the client base and the manufacturers
As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, eligibility to join one of our car schemes, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and additional earning potential through commission or bonus.
As one of the UK's Top Employers we strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Please note: We will close vacancies once the required quality or number of applications has been received.