Warehouse Operative

“Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way”

 The Role

To ensure the efficient and effective control of inbound and outbound warehouse parts stock. To support the provision of excellent service to customers.

Key Responsibilities

• Maintain stock securely and in good condition
• Assist the Warehouse Supervisor with regular perpetual stock checks to ensure that the physical stock agrees with the computerised inventory
• Report mis-picks to the Warehouse Supervisor and record any discrepancies
• Ensure faster moving parts are located in a convenient location to improve picking efficiency
• Ensure stock of similar parts are appropriately segregated
• Check all incoming stock deliveries against pack notes
• Advise on any discrepancies promptly; marking paperwork accordingly
• Check for damages on incoming parts orders and record any issues
• Identify and place inbound parts into the correct locations (stock items, customer orders etc.)
• Ensure all parts have a part number
• Pick customer orders quickly and accurately to make ready for dispatch
• Ensure the customer order is placed in the correct delivery bay
• Guard against any unauthorised removal of parts stock out of the building
• Ensure that authorised signatures, receipts or payments are received for all parts issued over the trade (front) counter
• Adhere to First In, First Out (FIFO) stock control management processes
• Provide the highest levels of customer service by picking parts accurately and assembling for the customer delivery runs
• Assist the team to resolve customer problems
• Where applicable, ensure that trade customers that visit the TPS Centre are dealt with
• Adhere to health and safety regulations at all times (particularly manual handling practices)
• Maintain a clean and tidy working environment
• Follow and comply with established business processes and guidelines (including warranty)
• Ensure correct disposal or recycling in compliance with environmental regulations
• Deal with exchange units appropriately and process returns swiftly
• Complete all required documentation accurately and promptly
• Utilise and update all systems effectively to carry out allotted tasks
• Utilise training courses via learning services to continually develop and maintain skills required to perform your role
• Ensure personal protective equipment are correctly used and stored

Key Competencies

• Genuinely TPS
• Customer Experience
• Managing Self
• Operational Effectiveness

Experience and Knowledge

• Experience in a parts or distribution operation involving inventory control, goods inwards and order picking would be advantageous
• Computer literate – able to use appropriate systems and software (e.g. Excel)
• Ability to work in a small team, as well using own initiative
• Has a positive ‘can-do’ attitude
• Ability to record information accurately and legibly
• Has a methodical approach and pays attention to detail
• Good communication skills – verbal and written
• Honest disposition
• Ability to lift and carry heavy items