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7 months ago
MSX International
Salary: Up to £30,000 per annum
Location: Ipswich, Colchester, Braintree, Clacton-on-Sea
Job type: Permanent
Contact: Johanna Smith
Category: Mechanic Jobs, Vehicle Technician Jobs, Servicing and Repairs, Commercial vehicle mechanic Jobs, Diesel Mechanic Jobs

MSXI are currently seeking a Vehicle Technician Helpdesk Engineer to work on our existing Toyota programme to provide Technical Support to Approved Retailers within the Toyota and Lexus Network who require vehicle repair advice


As well as approved repairers, the Vehicle Technician Helpdesk Engineer will also be available to Independent Repairers via a telephone service.

This service is provided by MSXI technical experts based at Colchester, Essex. The role will support the MSX technical experts and liaise between them and the Toyota Head Office Technical support team


This role will require an automotive professional with a passion for technical resolution and the ability to log and resolve issues successfully and efficiently through clear explanation and coaching skills, as well as deliver first class customer service


As a Vehicle Technician Helpdesk Engineer, you will be expected to succeed at the following tasks


Candidate Responsibilities:

·       Working as part of a team of 3 support engineers

·       Accept enquiries from using the Toyota ‘Compass’ system

·       Provide guidance and technical instruction to Toyota and Lexus approved repairer network and also independent repairers

·       Record data as required into a computer system, provide vehicle and concern details if / when required about any particular case.

·       Maintain an acceptable level of quality and answer rate

·       Participate in regular system and product training (overnight stays as required at Toyota HQ and training centre)

·       Share best practice with the team  / project manager / customer

·       Liaise with dealer / personnel staff at all levels

·       Identify and report on Vehicle Case Histories, trends and analysis


Candidate Specifications

·       In depth technical knowledge of vehicles

·       Dealer workshop staff at a senior level/Master Tech (or equivalent), ideally with a minimum of five years automotive experience.

·       Experience of Toyota Brand although not essential would be an advantage

·       Experience of Compass System although not essential would be an advantage

·       Customer facing experience would be an advantage

·       Logical thought processes; also acquisitive and capable of non-leading questioning

·       Confident in technical concern resolution

·       Polite and courteous customer service skills

·       Able to work with minimal supervision and therefore need to be strong self-starters

·       Computer literate


Competencies and Skills Required

·       Skills –Technical, Service, Customer Service, Management

·       Attributes – Diagnostic expert, Professional, Customer Focused

·       Strong interpersonal skills

·       Excellent verbal and written communication skills with exceptional attention to details.

·       Adaptable and flexible approach to work

·       Enthusiastic, flexible and proactive personality

·       Personal qualities of integrity, credibility, and a commitment to and passion for the brand.


Working hours

·       40 hour week (Monday-Friday)


What we can offer you

·       Salary of up to £30,000 per annum

·       Other company benefits:

o   25 days annual leave

o   Company contributory pension plan

o   Cash back health care scheme

o   Life assurance

o   Salary exchange childcare vouchers

o   Car salary exchange scheme



Email your CV to Johanna Smith

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity

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