Our client is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. They are responsible for handling nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, they provide a national physical and on-line auction network, comprising 18 centres nationwide.
We also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition, our client is the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.
About Our Client
Our client’s Inspect and Collect service provides a market leading product and experience for their customers, providing services to Banks, OEM’s and major fleet companies all listed in the FN 50. They have the UK’s largest fully employed Inspection team. Unique in the market place they hold the Institute of Customer Service (ICS) accreditation. World class customer service is their passion and a key requirement for this role.
Having experienced unprecedented growth over the last two years they are expanding their team further and are looking to recruit experienced, motivated individuals to support our industry leading products and services.
They have a new purpose built Training Academy, which is accredited by the IMI, where you will be fully trained on all aspects of the role of Vehicle Inspector. Therefore, whilst previous experience in vehicle repair, mechanics or planning would be advantageous, it is not essential. The Regional Management team are on hand to provide you with ongoing help and advice, ensuring you’ll have all the support you need.
About the role of Vehicle Inspector
With full autonomy to plan your days schedule and route with your driver team, you’ll efficiently plan and co-ordinate your daily workload, taking into account geography and resource available
You will accurately identify and image damage on all vehicle types to published and industry standards
Report and recommend most appropriate repair methods for damage identified and accurately record the most appropriate repair method.
Engage with customers sharing inspections information to demonstrate a full understanding of the defleet process
Collect and deliver vehicles to the correct destination, in line with customers requirement and key business KPI’s
You will be a central point of contact for drivers to cascade information to relevant teams as necessary; ensuring that communications are accurate, inclusive and timely
Consistently deliver a professional and exceptional customer service
You will be motivated, flexible, adaptable and able to work well under pressure
Ideally you will have experience of co-ordinating a small team
Used to working in a fast paced and very busy environment with the ability to prioritise workload and work to deadlines. You’re effective at planning and creating work schedules
A basic knowledge of mechanics and technical vehicle inspection would be advantageous
You’ll need to be comfortable using computers, tablets and hand held devices and have a good knowledge of operating Microsoft Office
Good verbal and written communications skills
Experience of delivering a great customer experience in a face to face environment
This opportunity offers a competitive salary plus bonus, a company car and mobile phone. There is a varied and exciting benefits package that can be tailored to suit your lifestyle.
Apply online for this role now
Forde Automotive is part of the Forde Recruitment Group. This vacancy is being advertised on behalf of Forde Recruitment Ltd who in this instance is operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for future vacancies.