8 months ago
Are you an experienced Automotive Aftersales Manager?
This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training.
This is an exciting and challenging role. Reporting to the Branch Manager, you will be responsible for leading and motivating the aftersales team by personally demonstrating and encouraging the skills and behaviours associated with the company and manufacturer's brand values.
Customer engagement will be at the forefront of everything you do as well as encouraging your team to deliver in a busy pressurised environment and maintaining high customer standards.
You will be responsible for all aftersales activity to deliver profitability and customer satisfaction, working with teams across the centre.
What does the job entail?
To develop After Sales Department plans and budgets to achieve agreed financial, marketing, staffing and sales targets. Long, medium and short term objectives.
Ensure that recruitment is conducted with reference to current policies and procedures.
Ensure that appraisals are conducted for each employee and training plans / staff development programmes are agreed and implemented at time intervals as periodically agreed.
Create and maintain control systems for all departmental resources, financial, material and personnel
Create, agree and implement sales, merchandising, advertising and sales promotion plans to meet plans and budgets; maintain after sales reception area to a high standard and ensure effective display of parts and accessories.
Continuously monitor Customer Services levels and take corrective action where necessary (training, discipline or new procedures)
Utilise monthly accounts to monitor and control profitability and productivity, including workshop efficiency, debtors and working capital.
Ensure that all warranty work is carried out within guidelines.
Ensure a safe working environment is maintained and employees are trained in safe use of equipment and substances
Ensure that the premises and equipment are maintained to a high standard of repair, decoration and presentation as agreed with GM/Board.
Ensure that all legal responsibilities are met.
Train parts and service staff in service and parts reception duties.
Ensure the efficient and timely operation of administrative systems and operating procedures including: monthly stock orders; completion of statistical reports; invoicing of all parts; stock checks; stocks control etc.
Resolve all customer parts enquiries and complaints in a competent and timely manner.
To hold staff briefings for all staff on a regular basis and a written record kept in minute form
Assistance with any other task as directed
What are we looking for?
Present strong management and coaching skills gained in a similar role and environment.
Possess excellent communication, negotiation and presentation skills.
Hold the ability to multi-task and work well in a fast-paced environment producing great results of outstanding customer service and selling.
Have an interest in selling
Can work across multi digital platforms
Hold a full clean UK driving licence.
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