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3 months ago
MSX International
Salary: up to £38,000 depending on experience
Location: Coventry
Job type: Permanent
Contact: Emily Stevenson
Category: Aftersales

Job Title:                      Warranty Audit Specialist

Location:                      Field

Customer:                    JLR      

<       Work within a small team supporting the audit program.

<       Work to a timescale, completing a set number of audits in a given timeframe

<       Work to a strict set of manufacturer guidelines and parameters

<       Develop and maintain customer relations with the local NSC and retailers

<       Demonstrate a sound understanding of aftersales activities within the Retailer network (Service, Parts & Warranty)

<       Carry out a fully independent audit in line with the manufacturers parameters

<       Create detailed report on the audit findings including recommended actions

<       Fully explain the findings of the audit to all relevant Retailer staff and service managers

<       Guide Retailers on best practice for their business

<       Analysis of KPI data and identify Retailers weaknesses and strengths that need support from this program

<       Promote the value of the audit program to Retailer management

<       Provide strong detailed, accurate and timely reporting to MSXI Management

<       Fulfil all reporting requirements

<       Complete ad hoc duties where necessary for MSXI/OEM Management

<       Use MSXI/OEM warranty systems to complete audits

What we are looking for:

<       Ability to remain calm and diplomatic in pressurised situations and the ability to clearly convey difficult arguments and judgments to a varied audience

<       Process-driven with strong problem-solving and investigative abilities

<       High level of computer literacy and ability to learn new systems

<       Ability to manage own work load, expenses and travel arrangements

<       Clean driving licence

Qualifications:

<       You will ideally have an industry related qualification or degree, although other degrees will be considered and have at least two years of workshop experience

<       Alternatively we will also consider applicants with strong Aftersales and Warranty Process knowledge and three years of technical / workshop experience

Experience:

<       The ideal candidate will have either Jaguar or Land Rover Retailer, Main Retailer Franchise or OEM warranty background, with demonstrable automotive warranty and technical experience

<       The ideal candidate will have a minimum of two years’ experience in Warranty and have an in depth knowledge of the motor industry

<       Proficiency in all MS Office tools is required.

<       Comfortable with a fast pace of change, while ensuring continuity of current activities.

<       Ability to perform formal analysis and provide written interpretations of findings.

<       A flexible, structured and logical approach being able to handle multiple tasks, think, and plan ahead and build in contingencies as required.

Competencies / Other skills:

<       Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements.

<       Ability to work independently with multi-disciplinary and multi-cultural teams.

<       Ability to work on given objectives

<       Excellent communicator and people motivation skills.

<       Fluency in English is essential in both written, and verbal communication.

WHAT WE OFFER:

<        Salary of up to £38,000 per annum

<        Car

<        Mobile

<        Laptop

<        Other company benefits:

§   25 days annual leave

§   Company contributory pension plan

§   Cash back health care scheme

§   Life assurance

§   Company sickness policy (after three months service)

§   Car salary exchange scheme

Application

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

 

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