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Posted 6 days ago
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Location:
Salary:
£38,000 to £43,000
Job type:
Permanent
Contact:
Miles Madden
Category:

Overview:

Working 48 hours - Monday to Thursday 19.00-07.00 and Tuesday to Friday 19.00-07.00 Alternate weeks

Working closely with the team in order to create high levels of morale and focus to ensure that work is completed in a timely manner and with excellence in quality.  Effective communication with the Workshop Controller and CSR’s to ensure that technicians have valid job specifications and time budget prior to work commencing.  Ensuring that customer expectations are managed at all times by working with each stage of the service process and maximising the shifts performance through effective problem solving, coaching & development.

 

Principal Responsibilities

Supervise a team of technicians ensuring that work is carried out as efficiently as possible

To ensure that you and your team are following the Service Process Maps

Proactively select and develop lead/master technician to be able to stand in for specified supervisory tasks during times of peak activity.

Agree resource plans with Workshop Controller (and actions to handle peaks in workload) and anticipate resourcing issues in advance

Ensure technicians are fully briefed on job requirements and budgets per up-front job specifications

Manage workshop work-in-progress versus job specification time budgets  and provide timely updates on progress to CSR (or customer when out of hours

Manage job issues / problems in real time to control the quality of the repair and minimise variances versus budgets

Provide diagnostic and technical assistance to technicians to speed fault diagnosis and accurately specify repair solutions

Specify repair solutions to facilitate the production of quotes / works orders using chassis-specific IMPACT job content / packages 

Specify repair solutions for defects / minor defects found during service or other planned work

Ensure time recording procedures are complied with including correct use of X codes as per productivity policy

Ensure timely hand over of completed, fully specified jobs to CSR for invoicing

Carry out effective shift hand over including any outstanding repair order & customer issues

Check that all work is supported by formal customer authorisation prior to starting

Ensure the shift team work to the criteria laid down in the Company Health and Safety policy

Be responsible for the Workshop environment, special tools & equipment used during the shift & report any deficiencies.

Knowledge

 

Significant experience of working as a technician within the motor vehicle industry

Good knowledge of VOSA requirements and MOT testers manual.

An understanding of Operators Licence Laws and Regulations

Warranty & Contract scope & procedures

The application of Standard Times

Knowledge of workshop KPI’s

An in-depth understanding of the Service Process stages relevant to the role

An appreciation of our customers, the environment in which they operate and the direct impact we can have on their business

Technical product knowledge

Required Competences

City and Guilds, NVQ 3 or equivalent in HGV Vehicle Technology

To be able to manage and motivate a team of technicians in their daily activities

To be able to coach and provide support and guidance to your team of technicians.

To be able to effectively communicate at all levels both written and verbally

To have questioning, listening & information gathering skills

To be able to work in an organised & methodical manner ensuring that all daily tasks are completed

To be able to modify your approach in specific circumstances to ensure a positive outcome

To be able to understand & analyse technical issues & propose appropriate solutions

To be able to delegate work to the appropriate personnel

To be able to operate GDS and Impact systems, specific to the process stages

Basic knowledge of Microsoft Outlook

Values and Attitudes

To always conduct yourself in a professional manner

Flexible and positive approach to changing workload and priorities.

To be able to remain level headed in a fast paced working environment

Attention to detail

Proactive approach to managing workshop

Team Orientated

Benefits:

20 days holiday (pro rata of 25 days) rising with service.

Pension scheme

Healthcare Cash Back Scheme

Employee discounts across retailers, cinemas.

Cycle to work scheme

To apply please contact Miles Madden

Motorvation cover all of England. We have a variety of jobs available from Dealer Principal, to Sales Executives, Parts, Service and Technicians position

Overview:

Working 48 hours - Monday to Thursday 19.00-07.00 and Tuesday to Friday 19.00-07.00 Alternate weeks

Working closely with the team in order to create high levels of morale and focus to ensure that work is completed in a timely manner and with excellence in quality.  Effective communication with the Workshop Controller and CSR’s to ensure that technicians have valid job specifications and time budget prior to work commencing.  Ensuring that customer expectations are managed at all times by working with each stage of the service process and maximising the shifts performance through effective problem solving, coaching & development.

 

Principal Responsibilities

Supervise a team of technicians ensuring that work is carried out as efficiently as possible

To ensure that you and your team are following the Service Process Maps

Proactively select and develop lead/master technician to be able to stand in for specified supervisory tasks during times of peak activity.

Agree resource plans with Workshop Controller (and actions to handle peaks in workload) and anticipate resourcing issues in advance

Ensure technicians are fully briefed on job requirements and budgets per up-front job specifications

Manage workshop work-in-progress versus job specification time budgets  and provide timely updates on progress to CSR (or customer when out of hours

Manage job issues / problems in real time to control the quality of the repair and minimise variances versus budgets

Provide diagnostic and technical assistance to technicians to speed fault diagnosis and accurately specify repair solutions

Specify repair solutions to facilitate the production of quotes / works orders using chassis-specific IMPACT job content / packages 

Specify repair solutions for defects / minor defects found during service or other planned work

Ensure time recording procedures are complied with including correct use of X codes as per productivity policy

Ensure timely hand over of completed, fully specified jobs to CSR for invoicing

Carry out effective shift hand over including any outstanding repair order & customer issues

Check that all work is supported by formal customer authorisation prior to starting

Ensure the shift team work to the criteria laid down in the Company Health and Safety policy

Be responsible for the Workshop environment, special tools & equipment used during the shift & report any deficiencies.

Knowledge

 

Significant experience of working as a technician within the motor vehicle industry

Good knowledge of VOSA requirements and MOT testers manual.

An understanding of Operators Licence Laws and Regulations

Warranty & Contract scope & procedures

The application of Standard Times

Knowledge of workshop KPI’s

An in-depth understanding of the Service Process stages relevant to the role

An appreciation of our customers, the environment in which they operate and the direct impact we can have on their business

Technical product knowledge

Required Competences

City and Guilds, NVQ 3 or equivalent in HGV Vehicle Technology

To be able to manage and motivate a team of technicians in their daily activities

To be able to coach and provide support and guidance to your team of technicians.

To be able to effectively communicate at all levels both written and verbally

To have questioning, listening & information gathering skills

To be able to work in an organised & methodical manner ensuring that all daily tasks are completed

To be able to modify your approach in specific circumstances to ensure a positive outcome

To be able to understand & analyse technical issues & propose appropriate solutions

To be able to delegate work to the appropriate personnel

To be able to operate GDS and Impact systems, specific to the process stages

Basic knowledge of Microsoft Outlook

Values and Attitudes

To always conduct yourself in a professional manner

Flexible and positive approach to changing workload and priorities.

To be able to remain level headed in a fast paced working environment

Attention to detail

Proactive approach to managing workshop

Team Orientated

Benefits:

20 days holiday (pro rata of 25 days) rising with service.

Pension scheme

Healthcare Cash Back Scheme

Employee discounts across retailers, cinemas.

Cycle to work scheme

To apply please contact Miles Madden

Motorvation cover all of England. We have a variety of jobs available from Dealer Principal, to Sales Executives, Parts, Service and Technicians position

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