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4 months ago
Commercial Vehicles
Salary: Negotiable dependent on experience
Location: Plymouth
Job type: Permanent
Contact: Gemma Birch
Category: Dealership

This exciting opportunity exists within our Snows Van Centre Plymouth

**Please note: all candidates must follow the on-line application process**


We are constantly searching for dynamic, enthusiastic people to join our nationwide Van Centre network; people that fully understand the real value of customer service.

So if you’re looking for a challenging career that really delivers, a career where you can make a real difference, then we want to hear from you.

 

An opportunity has arisen within the VW Franchise for a Commercial Vehicle Service Technician. Reporting to the Volkswagen Van Service Manager, this role requires an individual with the commitment to train extensively on the product and a proven track record in using vehicle diagnostics preferably from a VAG background. It is absolutely essential to have and be able to demonstrate a first class reputation for workmanship and pride in the quality of your work. Flexible working patterns, including evenings and a Saturday rota, will be a requirement of this position, to meet the demands of customers. 

 

Salary

Basic and OTE dependent on level and experience

 

Hours of work

Monday – Friday 8.30am – 5.30pm

Saturday 8.30am – 13.00pm

 

 

 

Key Aspects of the Role:

 

Accurately and skilfully undertake the repair and servicing of commercial motor vehicles

Work with other departments in the Van Centre to facilitate the servicing and repair of commercial vehicles

Detect and diagnose any additional faults for further repair

Ensure all work is completed safely and complies with van Centre, manufacturer and industry guidelines

Fulfil all tasks to the customer’s complete satisfaction

 

Key Tasks:

 

Accurately, skilfully and safely undertake the repair and servicing of motor vehicles

Work with other departments in the Van Centre to facilitate the servicing and repair of vehicles

Detect and diagnose any additional faults for further repair

Ensure all work complies with Van Centre, manufacturer and industry guidelines

Fulfil all tasks to the customer’s complete satisfaction

 

Key Skills & Competency Requirements:

 

Customer Focus:

 

Fulfil all tasks to the customer’s complete satisfaction

Approach every situation with a desire to understand and deliver

Listen effectively and communicate clearly

Use every contact with the customer to build a relationship

Take responsibility for ensuring nothing is left to chance

 

Operational Focus:

 

Contribute to good housekeeping

Contribute to maintenance of health and safety

Care for the customer’s vehicle

Complete paperwork thoroughly

Make initial inspection of the vehicle

Diagnose vehicle faults

Make quality check at end of work

Use technology effectively

Monitor own performance

Create and maintain positive working relationships

Contribute to improved service processes

 

Business Focus:

 

Work with other areas of the business to improve Van Centre profit and customer care

Appreciate the impact of wider business issues on the Van Centre and customer

Represent the Volkswagen Commercial Vehicle brand

 

Key Result Areas:

 

Departmental complaints measurements

Repeat service visits / ‘fixed right first time’ measurements

Retailer audit against standards and guidelines

Customer satisfaction (Who Cares Wins)

Productivity

Approach to H&S and cleanliness of work area

 

Personal Qualities:

 

Analytical thinking

Empathy and tolerance

Ethical behaviour

Responsibility

Open-mindedness

Self-confidence

Customer-orientation

Professional appearance

 

Education:

 

City and Guilds Part 3 or NVQ, Level 3, Motor Vehicle

 

Experience:

 

Professional appearance

Previous experience in a similar role

Proven track record in vehicle repair and servicing

Clean driving license

Computer skills, including experience of operating technical vehicle repair software

 

Package:

 

Competitive basic salary, overtime, pension scheme.

 

**Strictly No Agencies**

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