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4 months ago
Fine Recruiting
Salary: 25000 to 30000
Location: Croydon, Redhill, Caterham, Leatherhead, Crawley
Job type: Permanent
Contact: Jules Fine
Category: Administration

A busy accident and repair centre are seeking a Claims Team leader for their head office in the Redhill area.

Responsibilities and Duties:

  • Responsibility for meeting or exceeding our partners SLA’s for claims loading and calling and achieving company claims conversion targets
  • Liaising with production teams to ensure correct site work balance
  • Promote control of claims team operational and external suppliers costs to maintain and increase profitability throughout the group
  • Coaching the team to promote best practice within claims departments and lead the team by example
  • Ensuring all supplier portals are monitored and kept clean and numbers to a minimum
  • Ensuring all telephone calls are answered within the specified SLA
  • Continually improve quality and customer service standards through process monitoring, reviews and promoting the customer at the centre of all we do
  • Be proactively innovative by generating new ideas and embracing new technologies

Experience and Skills:

  • Exceptional customer service skills
  • Experienced in Insurance Claims
  • Experienced as a Team Leader or Supervisor
  • Communication, interpersonal, team working and organisational skills
  • Influencing and conflict resolution skills
  • Creativity skills to resolve complex problems
  • Ability to work under conflicting priorities and pressures
  • The ability to lead and motivate a team
  • Consistently high level of organisational skills are required
  • Ability to demonstrate decisiveness on a consistent basis

For more information on this exciting opportunity, please send us your CV by clicking on apply and a member of our team will be in touch.

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