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9 months ago
Peter Vardy Limited
Salary: £Highly Competitive
Location: UK
Job type: Permanent
Category: Customer Services Jobs
Showroom Host - Carstore Hillington

Showroom Host – Full Time - Carstore Hillington

Peter Vardy, one of the UK’s leading Automotive Dealer Groups and the fastest growing motor retailer in Scotland, is currently recruiting for a Showroom Host.

Based in Hillington working for the Carstore as a Showroom Host you’ll join our multi-award winning organisation, with attainments such as recognition in the Sunday Times Top 100 companies to work for, alongside a number of recent industry recognised awards.

Our vision is to create the world’s best motor retail operation, measured by their team, customers and investors.

Key Responsibilities:

Ensure all guests receive a professional and positive arrival
Deal with telephone enquiries, answering the phone within 3 rings
Provide support to Service colleagues during busy periods
Log information on calls received on 3.30 where call back is required
Ensure all call backs are actioned within 30 minutes
Maintain and develop showroom host knowledge by attending and completing all PVL and Manufacturer training
Make effective use of time, prioritising where necessary and always seeking to improve solutions to problems and add value
Provide & deliver a positive pace & tone throughout telephone conversation
Ensure at all times that personal behaviour is consistent with the Peter Vardy Values & Work style
Assisting dealership in exceeding CSI standards by ensuring high level guest service is consistent

Personal Profile:

Approachable manner with a proactive work ethic
Confident and professional
Exceptionally customer friendly, should have good interpersonal skills
Demonstrates passion and a positive attitude at all times
Patient and resilient
Ability to use own initiative and take ownership of customer enquiries
Takes responsibility for identifying own development needs with support of line manager and actively develops knowledge and skills on an ongoing basis
Sense of humour and enthusiasm

Every Peter Vardy colleague is entitled to a wide range of benefits, including:

Discounts on the purchase of new Vauxhall vehicles + Fantastic BMW vehicle leasing deals
Contributory pension scheme
Award winning training
Childcare Vouchers
Introductory sales commission
Cycle to work schemes

Due to a high level of applications only successful candidates will be contacted.

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