Service Manager

Service Manager

£40-45k basic with £50-55k OTE

Guildford

Permanent/Full Time

Monday to Friday (8 – 5.30pm) 

A fantastic opportunity has arisen for an experienced Service Manager! The successful candidate will join a hardworking team, committed to providing top-notch service to their valued customers. If you are passionate about furthering your automotive career and would like to find out some more information – please reach out to us today!  

Duties & Responsibilities of a Service Manager: 

• Ensuring budget targets are achieved.
• You will be managing a team of 3 Service Advisors, 1 Workshop Controller, 1 Administrator and 8 Technicians, ensuring all staff have a development and training schedule and that they are all trained on service and customer facing systems to a competent level.
• Carrying out daily audit checks on job cards ensuring accuracy of all information and reporting and resolving any issues.
• Ensuring KPI’s are achieved.
• Maintaining a high level of efficiency in ensuring all response times to bookings, calls, return calls, authority requests, paperwork requests and any element of the daily role that requires work to be completed to an internal or external deadline.
• Ensuring all warranty claims are registered and followed up for payment.
• Carrying out weekly/monthly performance reviews and departmental meetings.
• Understand budgets and monthly accounts.

Your Background & Skill: 

• Proven experience working as a Service Manager/Aftersales Manager within a busy main dealer is essential.
• Previous experience managing a team.
• Technical skills are advantageous but not essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships (which lead to customer loyalty and referrals).
• Excellent communication skills.

For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive  Consultancy.