Service Manager

Service Manager

£50k basic with £75k OTE

North Kent

Permanent/Full Time

Monday to Friday (8am – 6pm)  

Benefits: Company Pension; Healthcare Scheme; Company Benefits Scheme; Birthday off; Car Benefit Scheme

A fantastic opportunity has arisen for a very experienced Service Manager to join a well established and efficient team in the North Kent area!

The successful candidate will join a hardworking team, committed to providing top-notch service to their valued customers. If you are passionate about furthering your automotive career and would like to find out some more information – please reach out to us today!  

Duties & Responsibilities of a Service Manager: 

• Ensuring budget targets are achieved.
• You will be managing a team of 36 members of staff including Technicians, Workshop Controllers, Warranty Administrators and Service Advisors, ensuring all staff have a development and training schedule and that they are all trained on service and customer facing systems to a competent level.
• Carrying out daily audit checks on job cards ensuring accuracy of all information and reporting and resolving any issues.
• Ensuring KPI’s are achieved.
• Maintaining a high level of efficiency in ensuring all response times to bookings, calls, return calls, authority requests, paperwork requests and any element of the daily role that requires work to be completed to an internal or external deadline.
• Ensuring all warranty claims are registered and followed up for payment.
• Carrying out weekly/monthly performance reviews and departmental meetings.
• Understand budgets and monthly accounts.

Your Background & Skill: 

• Proven experience working as a Service Manager or Aftersales Manager within a busy main dealer - unfortunately, applications from candidates from smaller dealerships or independent garages cannot be considered for this role due to the size and demand of it.
• Technical skills are advantageous but not essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships (which lead to customer loyalty and referrals).
• Excellent communication skills.

If you know someone who would be a great fit for one of our job openings, refer them to us! And the best part? If they get hired, we'll pay you for the recommendation. It's a win-win situation for everyone involved. So spread the word and help us find the perfect candidate!

For further details on this Service Manager role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.