Service Booking Advisor,
Ford Business development Centre
Contract Type: Permanent
Excellent earning potential
Market leading employee benefits
There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.
About the role
Our Ford Business Development Centre based in Chelmsford is leading the way within the automotive industry. We are currently seeking talented individuals to join us as Service Booking Advisor's to become part of our friendly and successful team.
In this role you will provide support and assistance as part of our Aftersales Team, booking our customers in for services and suggesting suitable aftercare products or services. You will be responding positively to customer telephone enquiries relating to service and repairs and pro-actively contacting existing customers in relation to their vehicles maintenance schedule.
In addition to this you will be constantly developing your knowledge of the motor industry, upselling additional products and services through training courses and ensuring that all bookings and appointments are managed efficiently and meet set manufacturer criteria. Establishing customers drop off and collection requirements or arranging alternative transport where necessary
What we're looking for:
You will have previous experience in customer service or sales industry and have a positive energy and a passion to deliver a first-class customer experience to represent out fantastic brand.
You will require a professional telephone manner, have excellent communication skills and demonstrate a thorough approach to work with a focus on detail and accuracy
Competitive basic salary with a realistic OTE of 22K
In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.
As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Please note: We will close vacancies once the required quality or number of applications has been received.