You have a great opportunity to join a Flagship branch of a Busy German Main Dealer Branch based in Watford, we are looking for either a Service Adviser or Senior Service Adviser to fill this role.
Role of Service Adviser . You will need to be presentable . Good communication skills . Check in customers and Check customers out . You will have to score well in csi . Ability to upsell labour . Be the middle man liaising between the customer and workshop and vice versa, . Warranty and Service plan sales . Take ownership of Jobs you handle . Will have to have an excellent telephone manner . Will Carry out duties for Service Manager or Senior Service Advisor . invoicing Customers . Building up a Rapport with customers . Able to use 1 link
Role of Senior Service Advisor . Will have similar duties to a Service Adviser . Will have to look after the front of house to relief pressure off the Service Manager . Support front house staff and be pleasant and helpful . Ensure all work is done in realistic time frames . Update Customers and Upsell . Ensure customer feedback is fed to the appropriate people . Use online systems to update information . Ensure efficient workshop loading . Able to use 1 link . invoicing
Oppotunities and Benefits
.Service Advisor and Senior Service Advisor get the benefits of Pension Scheme . Service Advisor would recieve a personal Bonus Scheme
. Senior Service Advisor would get a collective Bonus structure based on whole department and Performance Related. . Senior Service Advisor gets use of a Company Vehicle
. Bicycle scheme is available for those who like to stay trim
SERVICE ADVISORS ROLE £24,000 WITH OTE OF £35,000 OR SENIOR SERVICE ADVISOR £28,000 WITH OTE OF £40,000 with CAR