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3 months ago
Automotive Recruitment Solutions
Salary: £24000 - £35000 per annum
Location: Watford
Job type: Permanent
Contact: Vick Nathoo
Category: Customer Services Jobs, Aftersales
You have a great opportunity to join a Flagship branch of a Busy German Main Dealer Branch based in Watford, we are looking for either a Service Adviser or Senior Service Adviser to fill this role.

Role of Service Adviser
. You will need to be presentable
. Good communication skills
. Check in customers and Check customers out
. You will have to score well in csi
. Ability to upsell labour
. Be the middle man liaising between the customer and workshop and vice versa,
. Warranty and Service plan sales
. Take ownership of Jobs you handle
. Will have to have an excellent telephone manner
. Will Carry out duties for Service Manager or Senior Service Advisor
. invoicing Customers
. Building up a Rapport with customers
. Able to use 1 link

Role of Senior Service Advisor
. Will have similar duties to a Service Adviser
. Will have to look after the front of house to relief pressure off the Service Manager
. Support front house staff and be pleasant and helpful
. Ensure all work is done in realistic time frames
. Update Customers and Upsell
. Ensure customer feedback is fed to the appropriate people
. Use online systems to update information
. Ensure efficient workshop loading
. Able to use 1 link
. invoicing

Oppotunities and Benefits

.Service Advisor and Senior Service Advisor get the benefits of Pension Scheme
. Service Advisor would recieve a personal Bonus Scheme

. Senior Service Advisor would get a collective Bonus structure based on whole department and Performance Related.
. Senior Service Advisor gets use of a Company Vehicle

. Bicycle scheme is available for those who like to stay trim



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