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7 months ago
Salary: £22000 - £23000 per annum + OTE
Location: Oxford
Job type: Permanent
Contact: Fifi Sclif
Category: Service Advisor Jobs, Servicing and Repairs

Situated in the idyllic town of Oxford, a position has just become available within a highly respected and sought-after dealership.

A customer focused and experienced Service Advisor is required to join a buzzing and expanding service department. This dealership highly prides themselves on delivering the highest level of customer satisfaction so are ideally looking for a confident individual who demonstrate this and represent my clients brand in the most professional of ways.

What will be involved…

  • Welcoming customers when they are arriving for their service in the service centre and correctly directing them
  • Communicating with customers in regards to booking/scheduling their vehicles in for a service appointment using the in-house computer system whether this be over the phone or face to face
  • Liaising efficiently with the Service Technicians to receive updates on the work going ahead in the workshop in order to keep customers up to date if there are going to be any delays to the repair on their vehicle
  • Closely working alongside other members of staff including the Service Manager, Workshop Controller and Service Advisors in order to keep a smooth-running service department at all time
  • Keeping the inhouse system up to date by filling out all service orders and repairs that have taken place
  • Accurately answering any questions customers may have about what will be included in their service
  • Explaining to customers any additional repairs that will need to carried out on their vehicle, as well as description of their repairs and estimated cost
  • Communicating with customers through online bookings, phone calls and in person
  • Assisting with customers payments
  • Handling customer complaints
  • Complying with all company Health and Safety procedures

What are we looking for from you?

  • Previous experience within a Service Advisor role ideally from a main dealership but experience within an independent garage will also be considered
  • Experience using Pinnacle or Kerridge is desirable
  • Full UK Driving Licence
  • Excellent team player and confident working within a busy environment
  • Outstanding automotive knowledge
  • Excellent attention to detail and highly customer focuses
  • Proven background of excellent upselling numbers
  • The ability to manage a large workload and meet deadlines
  • Flexible to work a Saturday morning on a rota basis

What will you be rewarded with?

£22,000 - £23,000 basic plus a bonus based on service sales

22 day's holiday

Company pension scheme

Brand training

HCP International is acting as an Employment Agency in relation to this vacancy.

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