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about 1 year ago
Automotive Recruitment Solutions
Salary: 30,000 + Bonus
Location: Hertfordshire, North London, North West London, West London, Middlesex
Job type: Permanent
Contact: Patrick Harris
Category: Service Advisor Jobs, Service Manager Jobs, Servicing and Repairs

Our clients busy car dealership needs 2 service advisor to join their leading team based in NW London. To ensure optimum customer service, our client is recruiting for a Service Advisor to work one-on-one with our clients customers. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.

Duties will include 

Greet customers when they arrive at the parts and service center and direct them to an available mechanic 

Consult with mechanics about necessary repairs and possible alternatives to expensive work 

Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options 

Answer questions about service outcome (after consulting with mechanic if necessary) 

Advise customers about warranty protections and potential cost savings 

Help customers decide between trading in a car and fixing it through our shop 

Manage and oversee the service center’s workflow and scheduling 

Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up 

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