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about 1 month ago
Salary: £22000 - £25000 per annum + £32K OTE
Location: Maidstone
Job type: Permanent
Contact: Fifi Sclif
Category: Service Advisor Jobs, Servicing and Repairs

Have you always wanted to work for a prestige brand? Looking for a NEW ROLE in a well-established dealership? Want to progress in a great environment?

If so, this will be the ideal opportunity for you, working for a state of the art facility based in Maidstone, Kent. As a Service Advisor you will need to be highly driven, professional and dynamic to join their team allocating work to Technicians, dealing with any customer queries as well as upselling at every opportunity.

The role will entail…

  • Answering incoming telephone calls and scheduling service appointments
  • Talking to customers about the services provided and what problems they are experiencing with their vehicles
  • Effectively communicate to customers about the services being offered and to deal with customer service on an excellent level
  • Upsell on optional services and accessories to the customers at every opportunity
  • Monitoring the repair work to make sure the vehicle will be ready when promised and contacting the customer if any delays are expected
  • Documenting the repairs using the in-house computer software package
  • You will also be required to assist customers with parts enquiries as and when necessary

Who we are looking for:

  • Have excellent customer facing skills with the ability to communicate well with people at all levels to ensure the customer's requirements for service and repair are met
  • A great attitude towards learning and always showing willingness to work hard
  • You will be highly motivated and able to work under pressure efficiently

What's on offer?

A very good salary between £22,000 - £25,000 basic with a realistic OTE of £32,000.

Hours; Monday - Friday 8am - 6pm, 1 in 3 Saturdays (paid as overtime)

HCP International is acting as an Employment Agency in relation to this vacancy.

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