Service Advisor

Outbound Call Centre Customer Advisor

£28k - £30k

Maidstone

Monday to Friday 8am to 5.30pm

Permanent/Full Time

As a Customer Advisor for our client, you’ll play a key role in ensuring an exceptional customer experience. You will be making outbound follow-up calls to check in with customers, gather feedback, and help resolve any outstanding issues. It’s all about building great relationships and making sure every customer leaves with a smile!

What you will be doing

• Calling customers to check how their experience was and gathering feedback.
• Working closely with the Service Managers to follow up on any outstanding issues.
• Keeping customer records up to date in the system.
• Letting customers know about the latest offers and services available from the company
• Helping hit team targets and keep our customer satisfaction levels high.
• Supporting the team with inbound booking calls when needed.

What they are looking for

• Previous experience in a customer service or a call centre role. Automotive experience would be beneficial.
• A friendly, professional, and confident telephone manner.
• Great communication skills and an ability to really listen to customers.
• Someone who thrives in a team environment and enjoys hitting goals.
• Good IT skills.
• A positive, can-do attitude with a real passion for helping people.

What is in it for you?

• Full-time role – Monday to Friday.
• Full training and ongoing development to help you grow.
• A competitive base salary.
• A supportive, energetic, and fun team to work with.
• Career progression opportunities in a well-established and growing business.
• Employee discounts on vehicles and services.

If you would like to hear more about this Customer Advisor vacancy and others in the Motor Trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.