Service Advisor

My client are now seeking talented Service Advisor to join our successful Aftersales team in Hedge End. The main objective of the role is to maximise service profitability through the use of professional sales techniques.

Key Objectives of the role:

• Maximise customer awareness of all available retailer services
• Ensure highest level of customer care and satisfaction at all times
• Maintain excellent standards of departmental administrationHelp retailer to achieve industry-leading standards of process efficiency
• Engage fully with the latest digital tools to achieve a fully blended experience
• To ensure you are fully trained and authorised to sell finance and insurance products in line with FCA guidelines, treating the customer fairly
• To follow Volkswagen’s “Service core process” at all times

Essential Skills/Experience:

Experience of working in a similar Aftersales/Service role
Excellent customer satisfaction skills
Confident communication skills
Compliance (experience of working within a regulatory/process orientated environment)
Organisation skills and being able to manage customer appointments.
Ability to show initiative and actively follow up and prospect customers to maximise every aftersales opportunity.
Full UK driving license required

What can we offer you?
Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers
Fantastic team environment
Competitive rates of pay
Uncapped earning potentials
Career development and progression opportunities
Family run business where you will be a valued employee

Salary and Hours
Salary £ 27,000 (£34,620k OTE)
Monday to Friday 8am to 6pm and either 1 in 3 or 1 in 4 Saturdays

Contact
Gary at Jago Consultants