Our client is currently looking to recruit an experienced Service Advisor for one of their busy dealerships close to the Guildford area.
You will be taking both inbound, and making outbound calls. This is a key role within the group - you will be expected to contact our customer base in order to keep all of our customers up to date with MOT's, services and any other customer service issues in relation to their vehicles.
Being the point of contact for customers requiring servicing or repair to their vehicles.
Manage the flow of information between the workshop, the rest of the business and the customer.
To handle customer inquiries and queries promptly and efficiently.
Qualify service needs and establish understanding and an agreement with the customer of the work to be carried out.
Accurately maintain the service department loading system in line with workshop capacity.
Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
Competency in numeracy, literacy and IT
Excellent organisational skills, and work well under pressure
Knowledge of the motor trade
Excellent customer service skills
This is an excellent opportunity for your dedication and commitment to shine. In return the company offers genuine career progression, specific manufacturer training, bonuses and incentives.
You will be:
An excellent communicator and have excellent customer service skills
Driven, determined and have genuine enthusiasm to be 'the best'
A team player and a quick learner
Proactive and target driven
Committed and reliable
Have the ability to overcome objections
* Customer Service: 2 year
Full time, permanent position.
Shift pattern on a rota basis.
Salary - £21k - £24k (depending on experience).
Performance Related Bonus. OTE circa £31k ++
28 days holiday (including bank holidays).
Workplace pension scheme.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.