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4 months ago
Salary: £21000 - £26000 per annum + £35K OTE
Location: Epsom
Job type: Permanent
Contact: Fifi Sclif
Category: Service Advisor Jobs, Servicing and Repairs

An exciting opportunity has arisen to work at a well-established company in Epsom. The dealership is currently looking for a professional, dynamic and motivated Service Advisor to join their team. This company has a professional and family orientated working environment, providing excellent training to ensure that you achieve your highest potential.

The role:

  • You will be responsible for meeting and greeting customers as they arrive in the maintenance area
  • Talking to customers about the services provided and what problems they are experiencing with their vehicles
  • Answering incoming telephone calls and scheduling service appointments
  • When problems are diagnosed, informing the customers of how much the work will cost and obtaining approval to proceed with the repairs
  • Monitoring the repair work to make sure the vehicle will be ready when promised and contacting the customer if any delays are expected
  • Documenting the repairs using the in-house computer software package
  • Upselling optional services and accessories to the customers

Who we're looking for:

  • The ability to communicate well with people at all levels to ensure the customer's requirements for service and repair are met and faults can be quickly and efficiently diagnosed by the Technicians
  • You will have a full understanding and experience of successfully up selling and understand the importance of ensuring excellent customer service at all times
  • Be able to efficiently work under pressure
  • Kerridge would be ideal but not essential

As reward you will receive…

  • A basic salary of £21,000- 26,000 depending on your experience
  • An extremely achievable £35,000 OTE!
  • You will be working Monday - Friday 8am - 6pm
  • 1 in 4 Saturdays working between 8:30am - 12:30pm
  • You will be a part of a great team who always support each other

HCP International is acting as an Employment Agency in relation to this vacancy.

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