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about 1 year ago
Auto Skills UK
Salary: Market related
Location: Newcastle upon Tyne
Job type: Permanent
Contact: Stuart Smith
Category: Receptionist Jobs, Service Advisor Jobs

Service Advisor - Dealership
Salary from £17,500pa Basic with OTE £25,000 pa
Location: Newcastle

We have an exciting opportunity for a Service Advisor looking to join a busy team in an established Dealership.
We are looking for an experienced Service advisor who understands the demands of a Franchise / Dealer and the ability to meet the demanding standards that this position brings. They have the skills to engage with our customers and have the ability to deliver an experience where they will recommend family & friends.
Working as a Service Advisor, you will be responsible for delivering an outstanding customer experience ensuring that all work carried out is communicated in a clear and precise manner. Selling additional products, services and repair work is essential to maintain profitability and meet targets set. You must have the ability to up sell and have a consultative approach to selling.
Your main duties will include meeting and greeting, booking in vehicles, keeping the customer updated and informed of the technicians progress, up selling additional work and accurately invoicing and documenting all work completed.
You will be able to deal with customer enquiries over the phone and in person building rapport to ensure repeat business.
The ideal candidate will have:
·The ability to up sell additional work and service plans
·Excellent computer literacy and administration skills
·Great organisation and ability to communicate well
·Main Dealer experience desirable
·Flexible in approach
·Good communicator
·Ability to take instruction
·Can deliver a world class customer experience
·You will need be very well presented
You must have had experience in this position for a minimum period of 1 years of sales or service experience

To apply please call or send your CV to stuart.smith@autoskills-uk.com
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