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about 1 month ago
Marshall Motor Group
Salary: Competitive Salary
Location: Cambridge
Job type: Permanent
Contact: Recruitment
Category: Service Advisor Jobs

Join a Great Place to Work® and use your industry experience to complete high quality maintenance, diagnostic and servicing activities in a franchised dealership

The Role

Marshall Motor Group are currently recruiting for a Service Advisor to join our Jaguar Land Rover dealership in Cambridge. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to be put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working.

Responsibilities

  • Maximise service department profitability through the use of professional sales techniques
  • Maximising customer awareness of all available workshop services
  • Ensure the highest level of customer care and satisfaction at all times
  • Ensure the customer database is updated and accurate at all times
  • Ensure the accurate and timely completion of all department administration
  • Contribute to a department marketing strategy to promote all products and services
  • Plan ahead and manage time effectively to ensure all tasks are achieved
  • Greet customers and visitors promptly, courteously and professionally
  • Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives
  • Some weekend work should be expected

Required Skills and Experience

  • Ideally you would have some experience in a similar role
  • Ability to remain professional, calm and positive at all times
  • Approach tasks eagerly and cooperate fully when requested
  • Proactive mind set
  • Positive, can-do attitude
  • Outstanding organisation and time management skills with the ability to work to deadlines

The Company

Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by the Great Place to Work Institute as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion; we are still growing! Benefits available to our colleagues in addition to generous salary packages include:

  • Comprehensive Tool insurance at no cost to you
  • Colleague discounts on new and used vehicles, parts and servicing
  • MAVTA reward and recognition awards
  • £600 Colleague Referral Bonus
  • Marshall Rewards discount shopping portal
  • Matched pension contributions
  • Life assurance at no cost to you

If this sounds like you, please submit your application today to be considered for this exciting opportunity

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