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about 1 month ago
Group 1 Automotive
Location: North West London
Job type: Permanent
Contact: Vacancy Filler
Category: Service Advisor Jobs

Group1 Automotive

Service Advisor 

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service?

Group 1 Automotive are proud to be opening a new build Jaguar Land Rover centre in Staples Corner next to the North Circular Road. With five floors housing the premier product currently in the JLR range this is a fantastic opportunity to join a strong growing Group and Brand but moreover be part of a team building their foot print operations from the ground up.

With a strong management team behind you and leading processes means there is a massive opportunity for our Service Advisors to maximise the potential of customer as they visit the centre and in turn increase their opportunities to exceed targets, bonus and levels of customer service.

About the position

The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product.  A large part of the Service Advisor position involves:

  • Meeting and greeting customers in a friendly and courteous manner throughout the day.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
  • Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
  • Adopting a sales approach regarding upsell.
  • Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

  • Customer awareness.
  • Ability to work to deadlines and targets.
  • Strong teamwork skills.
  • Confident and professional communication skills.
  • Full driving licence.

The centre is not due to have its grand opening till early 2019 but there will be a presence on site ahead of this time with numbers of the core staff on hand to begin building those great customer relationships. If you see yourself in the above position and would like to find out more about what it is like to be part of the Group 1 family, we’d like you to apply now and register your interest.

About us

The Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices also in America and Brazil.  Group 1 Automotive is the 10th largest dealer group in the UK, representing Barons Group, Beadles, and Think Ford. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources, training and competitive earnings packages.

If you see yourself in the above position and would like to find out more about what it is like to be part of the Group 1 family, we’d like you to apply now!

 

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