Our client is seeking an experienced Service Advisor for their prestigious car dealership to cover maternity leave - The position will cover a 12 month period.
Basic: £19,000 to £21,000 DOE
Monday to Friday: 08:00 - 17:30 with 1 in 3 Saturdays (mornings only)
You will be responsible for the customer experience, from initial booking by phone, email or booking system
You will be the contact for the customer for the duration of their visit
You will regularly update and keep them informed of progress throughout ensuring that we deliver on all promises and deadlines
Following the service process to ensure all manufacturers audit standards are adhered to
You will take payments and talk customers through their invoices
You will be required to deal with general queries and many other ad-hoc duties
A 'hands on' customer focused team player who will take complete responsibility for customers vehicles and their concerns and be able to produce industry leading customer service under pressure
Good negotiation skills
Excellent administration skills
A keen eye for detail
PC competency with knowledge of the Kerridge system
A desire to go that extra mile to help every customer will be pre-requisite
You should be committed to increasing our Customer Satisfaction results and to maintaining department processes
Experience in a similar role within a dealership environment is essential
If you have a good stable working history within volume or prestige dealerships and looking for a new challenge then apply today!
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.