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Service Advisor


HCP INTERNATIONAL
Salary: £18000 - £20000 per annum + OTE £6k
Location: Coventry
Job type: Permanent
Contact: Avni Vaghela
Category: Servicing and Repairs
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Do you have a passion for Service? Our established client is actively recruiting an experienced Service Advisor to join their successful team in one of UK's largest franchised dealership groups located on the outskirts of Coventry.

The Role:

  • Answering incoming telephone calls and scheduling service appointments
  • Talking to customers about the services provided and what problems they are experiencing with their vehicles
  • Effectively communicate to customers about the services being offered and to deal with customer service on an excellent level
  • Upsell on optional services and accessories to the customers at every opportunity
  • Monitoring the repair work to make sure the vehicle will be ready when promised and contacting the customer if any delays are expected
  • Documenting the repairs using the in-house computer software package
  • You will also be required to assist customers with parts enquiries as and when necessary

Our Requirements

  • Experience of working in the Service Industry
  • Strong communication skills with both customers and fellow colleagues
  • Self-motivated
  • Experience using Kerridge
  • A great attitude towards learning
  • Ability to work well in a challenging environment

What's on offer?

  • A basic salary of £20,000 with an OTE of £26,000 (uncapped)
  • Hours will be Monday to Friday 8:00am to 6:00pm (1-hour lunch) and Saturday 8:00am to 1:00pm
  • 22 days holiday per year
  • A long-term career with a stable market leader
  • Full support and training
  • Competitive remuneration package

HCP International is acting as an Employment Agency in relation to this vacancy.

Do you have a passion for Service? Our established client is actively recruiting an experienced Service Advisor to join their successful team in one of UK's largest franchised dealership groups located on the outskirts of Coventry.

The Role:

  • Answering incoming telephone calls and scheduling service appointments
  • Talking to customers about the services provided and what problems they are experiencing with their vehicles
  • Effectively communicate to customers about the services being offered and to deal with customer service on an excellent level
  • Upsell on optional services and accessories to the customers at every opportunity
  • Monitoring the repair work to make sure the vehicle will be ready when promised and contacting the customer if any delays are expected
  • Documenting the repairs using the in-house computer software package
  • You will also be required to assist customers with parts enquiries as and when necessary

Our Requirements

  • Experience of working in the Service Industry
  • Strong communication skills with both customers and fellow colleagues
  • Self-motivated
  • Experience using Kerridge
  • A great attitude towards learning
  • Ability to work well in a challenging environment

What's on offer?

  • A basic salary of £20,000 with an OTE of £26,000 (uncapped)
  • Hours will be Monday to Friday 8:00am to 6:00pm (1-hour lunch) and Saturday 8:00am to 1:00pm
  • 22 days holiday per year
  • A long-term career with a stable market leader
  • Full support and training
  • Competitive remuneration package

HCP International is acting as an Employment Agency in relation to this vacancy.

Apply

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