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about 1 month ago
West Way Nissan
Salary: Competitive plus bonus
Location: Birmingham
Job type: Permanent
Contact: Danny Vaughan, Service Manager
Category: Service Advisor Jobs

Service Advisor - West Way Nissan, Birmingham South (Tyseley)

West Way Nissan, the largest Nissan dealer group in the UK, has a vacancy for a Service Advisor at its Birmingham South dealership in Tyesley, Birmingham.

The successful candidate must have excellent communication skills and the ability to deliver outstanding customer service. Previous experience in a similar field is desired although not essential. A key skill will be the ability to advise customers, both face to face and by telephone, about additional service related products.

We offer a competitive salary and bonus potential, holidays increasing to 25 days with service, contributory pension scheme, 3 x salary death in service cover and a preferential friends and family car purchase scheme.

Key Responsibilities:

- To liaise with all relevant personnel to ensure complete customer satisfaction

- To maximise workshop profit opportunities

- To achieve the Customer Satisfaction objectives and to ensure that the customer is dealt with professionally adhering to the Nissan Standards and dealership procedures

- To welcome all customers at Service reception in a warm and professional manner, qualify their needs; agree service and repair instructions and book vehicle into the workshop

If you have the qualities to join the West Way team at Birmingham South, please apply quoting reference "Service Advisor - Birmingham South".

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