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17 days ago
only 11 days until close

Service Advisor


Vertu Motor PLC
Salary band: £25k - £30k
Location: Exeter
Job type: Permanent
Experience: Any or N/A
Business sector: B2C
Contact: Barbara Kelsall
Category: Service Advisor Jobs
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About us

As one of the largest Motor Retailers in the UK, Vertu Motors continued success is based on strong performance, growth and leadership. Hyundai Exeter are part of this success story and we are currently looking to recruit an experienced Service Advisor to join our outstanding team.

About the Role

The role of a Service Advisor plays a very important part in our dealership and is critical in helping achieve and maintain our customer service levels. 

The main duties of the role include:

  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
  • Advising on technical queries or issues
  • Booking vehicles into the department for work to be carried out
  • Informing customers of the progress of their vehicle
  • Cross selling products and services where applicable
  • Finalising the invoice on completion of required work

The working hours for this role are Monday to Friday 8am-6pm and you will be required to work 1 in 3 Saturdays between 8.30am-12.30pm.

About You

We are looking for an exceptional individual who is able to demonstrate a successful track record in a Service Advisor role from a dealership background. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. In addition, you will have time management skills and have a proactive approach to customer service.  Previous experience of using Kerridge is essential. 

If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
 

What you can expect

If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, share incentive plan, Vertu rewards and pension scheme.

If you are interested in joining our team, please apply now!
 

About us

As one of the largest Motor Retailers in the UK, Vertu Motors continued success is based on strong performance, growth and leadership. Hyundai Exeter are part of this success story and we are currently looking to recruit an experienced Service Advisor to join our outstanding team.

About the Role

The role of a Service Advisor plays a very important part in our dealership and is critical in helping achieve and maintain our customer service levels. 

The main duties of the role include:

  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
  • Advising on technical queries or issues
  • Booking vehicles into the department for work to be carried out
  • Informing customers of the progress of their vehicle
  • Cross selling products and services where applicable
  • Finalising the invoice on completion of required work

The working hours for this role are Monday to Friday 8am-6pm and you will be required to work 1 in 3 Saturdays between 8.30am-12.30pm.

About You

We are looking for an exceptional individual who is able to demonstrate a successful track record in a Service Advisor role from a dealership background. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. In addition, you will have time management skills and have a proactive approach to customer service.  Previous experience of using Kerridge is essential. 

If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
 

What you can expect

If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, share incentive plan, Vertu rewards and pension scheme.

If you are interested in joining our team, please apply now!
 

Apply

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