Volks Autos Ltd has a vacancy for a Full Time Service Advisor to join our busy service reception team.
Would you like to work in an environment where you are respected by your colleagues, not having to deal with any manufacture recalls and be able to get on with the job in hand, offering first class customer service to our customers while helping to maximise our workshop efficiency.
Volks Autos Ltd are a family run business that has seen very rapid growth in the 9 years we have been operating. We relocated to a larger premises in 2014 and unlike the market trend we continue to see strong growth in our business. We have a 6 lift workshop with space and demand to increase this in the future. We are looking for a Service Advisor to join our company to help with our growth and continue to build on our high level of recognition we receive within the industry for our customer service.
The ideal candidate will have worked within a VAG franchised dealer within the service department, however we will consider candidates that do not have VAG brand experience.
You will understand the value of real customer service and genuinely want to make the experience for customers as easy and transparent as possible. As a family run business we are always focused on building and maintaining lasting relationships with our customers and this will be something you will be able to deliver on.
Working within an independent garage you will understand that your job role can be wider and less constrictive than a franchised dealer thus giving you at times a more varied role and greater work experience. (Don’t worry you won’t be asked to work in the workshop!)
Communication is a vital skill you will need to demonstrate both internally and externally. You will need to be able to process and operate our CRM system, generate invoices accurately, supply accurate and detailed estimates and follow up with existing and potential customers appropriately.
We are not a “computer says no” company and therefore you will be able to offer a flexible and sensible approach to assist customers. We are able to offer higher customer service and a more flexible approach to assist customers as we don’t have to answer to a manufactures head office.
You will look to build and maximise relationships and new contracts with local businesses through your interaction of customers already using our business.
A team player is a must and in return you will be treated with respect and encouraged to suggest ideas that would benefit our business. Personal development and training is encouraged.
Salary is competitive depending on experience, we offer a company pension and operate individual and group bonuses. If you would like to apply or have an informal chat contact Lynsey Rowley