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3 months ago
Mikkelson Associates
Salary: £22000.00 - £26000 per annum + plus bonus ote 26k
Location: Gloucestershire
Job type: Permanent
Contact: Alan Mikkelson
Category: Customer Services Jobs, Aftersales

Service Advisor Gloucester

£22k basic plus bonus (OTE £29500k)

The Company

Our client are a highly successful Franchise Car dealership and are part of a multi-national group, the 44th largest worldwide. Their company ethos is built around three main principals of great customer service, trust and transparency which they have developed over the last 25 years.

The Role

As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximising sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

Role Requirements

To be a success in this role, you will have:

Effective communication skills
Commitment to delivering customer excellence
A good standard of verbal and numerical reasoning
Computer literacy
A keen eye for detail
Previous experience in a target driven role
Your Responsibilities

To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
Book service and repair work always ensuring workshop and parts availability
To keep customers fully informed of progress and advise of extra work needed
To organise loan car bookings
To invoice on time and accurately used warranty transactions are submitted and invoiced daily
To obtain and process payments according to company policy
To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
To maintain accurate customer records on Kerridge & Dialog
Help deliver balance scorecard results for department to meet Manufacturers expectations
To make telephone follow-up / Up sell / Progress calls
To convert as many inbound / outbound calls into bookings as possible
Benefits

Service Advisors will receive a guaranteed base salary, plus additional bonuses based on selling targets.

Who are you applying to?
Mikkelson Associates is a specialist motor trade recruitment agency, with over 100 years' combined motor trade experience. If you are skilled and experienced candidate, we want to hear from you. Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. If you give us your consent, we will add your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.

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