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7 months ago
Carrs Skoda
Salary: £18.5k -£24k
Location: Exeter
Job type: Permanent
Contact: HR
Category: Service Advisor Jobs

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service?

If the answer is yes to the above then we want to hear from you! Our Skoda Dealership in Exeter is looking to recruit a new Service Advisor.

About the position

The successful candidate for our Service Advisor position will have previous experience in delivering and exceptional customer experience.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

·         Meeting and greeting customers in a friendly and courteous manner throughout the day.

·         Booking vehicles into the technical workshop.

·         Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.

·         Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.

·         Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.

·         Adopting a sales approach regarding the sale of repairs required.

·         Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

·         Customer awareness.

·         Ability to work to deadlines and targets.

·         Strong teamwork skills.

·         Confident and professional communication skills.

·         Full driving licence.

The position is full time and an opportunity to work for a family owned company, who encourages career development, a competitive remuneration package and pension scheme. This is a rare opportunity to join an industry leading brand at a very exciting time.

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