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6 months ago
Yeomans
Salary: £18,000 to £20,000 basic with OTE £30,000 uncapped
Location: Brighton
Job type: Permanent
Contact: Luke Devitt-Spooner
Category: Service Advisor Jobs

TOYOTA SERVICE ADVISOR

 

Are you a confident, energetic and well-organised person? Do you thrive in a challenging environment and are constantly striving to achieve your goals while being able to provide excellent customer service?

Then Yeomans has a job for you.

You will be very competent and capable both on the telephone and in person, be experienced with multi-tasking along with very good administration and PC skills with perhaps a background in a service department/ workshop/contact or call centre environment.

As you would expect with a position of this importance the training will surpass that of other manufacturers and industries and includes on-going new model technology and customer service courses at the Training Academy & from Yeomans / external coaching staff. This industry leading training is complimented by excellent earning potential.

 

Salary: Basic salary between £18,000 to £20,000 with on target earnings ranging up to and above £30,000 dependant on experience.

 

Holiday: 30 days holiday including bank holidays

 

Opportunities: With 21 dealerships Yeomans is a fantastic place to grow within the automotive industry and move on up the ladder or try a different area of expertise

 

Discount and perks:  Yeomans offer a family and friends benefits package for any employee to purchase a new or used vehicle and offers on servicing

 

Key Objectives:

·         To ensure the highest level of customer care and satisfaction at all times

·         To liase with the Workshop and other departments to ensure each service or repair is efficient and carried out to the highest quality standards.

·         To maximise customer awareness of all available retailer services

·         To maintain excellent standards of departmental administration

·         To help retailer to achieve industry-leading standards of process efficiency

·         To sell and set up additional services such as Extended Warranties and Service Plan

·         To handle the customer enquiries and queries promptly and efficiently.

·         Establish understanding and an agreement with the customer of the work to be carried out.

·         Manage the handover and administration of loan vehicles.

·         Explain the work carried out on vehicles ensuring customers full understanding and authorisation.

·         Maintain safe working practices and abide by the working rules and standards of the business.

 

Essentials:

Full UK manual driving licence

Competency in numeracy, literacy and IT

The hours are full-time Monday to Friday, 8.00 am to 5.30pm and Saturday Mornings on a rota basis.

 

 

 

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