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3 months ago
Vertu Motor PLC
Salary band: £20k - £25k
Location: Gloucester
Job type: Permanent
Experience: Any or N/A
Business sector: B2C
Contact: Barbara Kelsall
Sector: Aftersales
Category: Service Advisor Jobs

About us

As one of the largest Motor Retailers in the UK, Vertu Motors continued success is based on strong performance, growth and leadership. Bristol Street Motors, Ford Gloucester, are part of this success story and are currently looking to recruit an experienced Service Advisor to join their outstanding team.

About the Role

The Service Advisor role is one of the most important roles in our dealership. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. Therefore, we are looking for an individual with excellent time management, organisational and inter-personal skills to join our team. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

About You

We are looking for an exceptional individual who is ideally able to demonstrate a successful track record in a Service Advisor role. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. In addition, you will have time management skills and have a proactive approach to customer service. If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

What you can expect

The successful candidate can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, share incentive plan, Vertu rewards and pension scheme. If you are interested in joining our team, please apply now!

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