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about 1 month ago
Land Rover
Salary: Up to £27000 per annum
Location: Kings Langley
Job type: Permanent
Contact: Sean McDermott
Category: Service Advisor Jobs, Servicing and Repairs

Service Advisor,

Chipperfield Land Rover, Chipperfield Land Rover

Contract Type: Permanent

Ref. req3855

Excellent earning potential

Market leading employee benefits

An opportunity has opened up for a driven and customer focused individual to join our team at Colchester Land Rover as a Service Advisor. The successful candidates will provide a first class customer experience as well as implementing our core values. Here at JLR we pride ourselves on our reputation for delivering the highest quality of service to all of our customers, and with ambitious plans for the future; we are looking for people who are passionate, driven and responsible to join our team.

This key position has a major part to play in achieving dealership success by providing a professional service to our Service customers. Previous experience gained from a similar role is essential

About the role

  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
  • Advising on technical queries or issues
  • Booking vehicles into the department for work to be carried out
  • Informing customers of the progress of their vehicle
  • Cross selling customer repairs and parts
  • Finalising the invoice on completion of required work

The Person

  • The ideal candidate will have Service Advisor experience from within the Automotive trade
  • The ability to work independently in a busy, pressurised environment is essential
  • Customer focus, relationship maintenance and communication skills are of paramount importance in this role
  • Technical skills and experience are essential
  • The successful applicant will be self-motivated, with a proactive approach to customer service
  • A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible.
  • You must be well presented and have excellent interpersonal and organisational skills
  • You must be IT literate

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