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about 1 month ago
Vantage Auto Recruitment
Salary: £21000 - £24000 Per Annum Plus OTE Bonus
Location: Essex, Chelmsford, Chigwell, Southend-on-Sea, Basildon
Job type: Permanent
Contact: Cheryl Thornton
Category: Service Advisor Jobs, Servicing and Repairs

Our Clients are looking for an experienced Service Advisor based in Basildon, Essex to add to their expanding Team. Experience of Kerridge is essential, details as follows:-

Service Advisor Job Purpose

Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. Displays exemplary customer service skills and a sales-minded attitude.

Service Advisor Job Duties

Communicates with clients about vehicle problems, insurance questions, and warranty issues
Maintains positive relationships with clients to ensure repeat and return customers
Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
Answers customer questions about services, including when to expect vehicle repairs
Displays extensive knowledge about products and services
Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
Acts as an advocate for clients when communicating vehicle problems and needs to repair department
Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
Processes customer payments
Demonstrates extensive knowledge of service department

Service Advisor Skills and Qualifications

Previous Experience in Vehicle Service Department, Knowledge of Vehicle Parts and Services, Computer Skills (Kerridge essential) Customer-Facing Skills, Strong Communication Skills, Team Management, Sales Experience, Enthusiastic Attitude, Self-Motivated

Salary paid dependant on experience.

Monday to Friday - 8am to 6pm
Saturday on a rota

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