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23 days ago
Audi
Salary: £25,000 with OTE of £37,000
Location: Watford
Job type: Permanent
Contact: Rachel Allen
Category: Customer Services Jobs, Aftersales

This exciting opportunity exists within our Watford Centre

 

**All candidates must follow the online application process**

 

Audi is a manufacturer of exquisite cars – beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers' desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung durch Technik.

 

Job Purpose: To be the focal point of contact for Audi customers requiring servicing or repair to their vehicles.

 

Managing the flow of information between the workshop, the rest of the Audi Centre and the customer, delivering excellent customer service at all times.

 

As an Audi Service Advisor, your Key Objectives will be:

 

To manage all service telephone and walk-in enquiries on behalf of the Audi Centre

 

Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out

Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system

Manage the handover and administration of Customer Service Vehicles.  Explain the work carried out on vehicle ensuring customers full understanding and authorisation

Manage any necessary liaison with department manager regarding customer dissatisfaction.  Follow up in line with Audi Centre procedures

Understand and adhere to Audi Brand service requirements

Maintain safe working practices and abide by the working rules and standards of the Audi Centre

Maintain product knowledge on the full Audi range

 

Maintain relevant systems ensuring accuracy at all times

 

**Strictly no Agencies**

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