about 1 year ago
Our client a e franchised dealership in Colchester Essex are recruiting for a Service Advisor to join their team.
As a Service Advisor and you will play a crucial role in driving the business forward. Friendly and professional, you will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company.
Your duties will include: dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction; dealing with all service enquiries by telephone, email and face-to-face; managing the allocation and handover of customer service vehicles; and liaising with workshop teams to ensure timely completion of customer vehicles.
Previous experience of working in a customer service position within the motor trade is preferred but the client may look at candidates keen to get into the motor trade. You must hold a full UK driving licence.
In return, our client offers a competitive salary of up to 22k basic plus an excellent bonus scheme with earnings up to 30k and ongoing career development opportunities.
Working hours – Monday to Fridayand rota’d Saturday Mornings
KPIPeople: Service Advisor, Customer Service Advisor, Aftersales Advisor, Service Receptionist, Service Administrator, Service Team Manager Motor trade