Our Cambridgeshire based client is recruiting for an Aftersales Executive.
As an Aftersales Executive, you will be a primary point of contact for customers who require their vehicles servicing/maintaining.
Your key responsibilities will include: managing the flow of information between the Workshop Team, your colleagues within the wider Aftersales Team and the customer; accurately qualifying and documenting the customer’s needs and requirements; confirming information such as the customer’s contact details and payment method; calculating workshop capacity using a bespoke system; managing the allocation and administration of courtesy service vehicles; ensuring that customers fully understand the work that has been carried out; and proactively addressing any issues.
The successful candidate must possess excellent interpersonal communication skills; together with a genuine passion for customer service excellence.
A driving licence is required for this role, due to the need to manoeuvre customers' vehicles onsite.