Charles Hurst Peugeot Belfast
Contract Type: Permanent
There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.
About the role
Your Role: To provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.
Liaise and update the Aftersales Manager daily on department activity
Upsell additional products to customers, such as insurance packages and branded extras
Ensure vehicles completed at time agreed and advising as necessary
Responding positively to customer telephone enquiries relating to service and repairs
Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon
Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval
Liaising with service manager to ensure workshop loading suits diary bookings
Producing invoices for completed work and explains the content to customers
Ensuring service bookings and appointments are managed efficiently
What we're looking for:
· Previous experience as a Service Advisor preferred
· Can confidently handle conflicting demands
· Excellent communication skills
· Team player
· Maths and English GCSE, grade A*-C, or equivalent
· Systematic and organised
· Detail orientated
· Honest, respectful and diligent
· Computer literate including Microsoft Office
· Strong customer service skills and outlook
· A full and valid UK driving licence
Full franchise and manufacturer training will be provided, as well as opportunities for career progression
In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.
As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Please note: We will close vacancies once the required quality or number of applications has been received.