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8 months ago
Peoples Ford
Salary: Competitive
Location: Edinburgh
Job type: Permanent
Category: Service Advisor Jobs
Service Advisor

ROLE
Service Advisor based at our Fordstore in Edinburgh.

REPORTING TO
Edinburgh Service Manager

RESPONSIBILITIES

Responsibilities include the following:-

* The efficient handling of customer service calls, which will include the following major categories:-Pricing informationTechnical informationCustomer appointmentsVehicle repair completion times

* Assistance in the generation of sufficient customer appointments to fully utilise the workshop capacity.

* Preparation and management of a computerised appointment system with responsibility for the reservation and planning of courtesy services for customers.

* Operating and adhering to all aspects of the Customer Viewpoint Programme ensuring that individual CVP targets are achieved.

* Operation of a customer follow-up system to ensure that return calls to customers are made as promised.

* Communication with the Service Manager, other Service Advisors and Parts staff.

* Explanation of the customer service concept and the key customer benefits to customers.

SKILLS REQUIRED:

* Excellent communication and organisational skills
* Numerate / Computer literate
* Ability to communicate equally with technicians, customers and senior management
* Motor trade experience desirable but not essential

REMUNERATION

Hours: 7.30am to 6.30pm Monday to Friday, Saturdays on a rota basis

Salary: Dependant on skills and experience

Start Date: Required immediately

This is a fantastic opportunity to join an Award Winning business with an Award Winning product range. Take the first step to becoming a Peoples person by sending your cv to: recruitment@peoples-ford.co.uk. here ...

Ref: MT1400

Working hours
8am to 6pm Monday to Friday, Saturday rota basis

Location
Edinburgh

Salary
Competitive

Benefits
Benefits

Closing date
31/10/2017

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