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about 1 year ago
Read Motor Group
Location: Lincoln
Job type: Permanent
Contact: HR
Category: Service Advisor Jobs, Servicing and Repairs

We have an exciting opportunity for an experienced Service Advisor to join our established Hyundai dealership in Lincoln.

The working hours are 8am to 5.30pm Monday to Friday and 8am to 12pm on Saturdays by rota.

Job Purpose:  

  • To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction. 
  • To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department. 
  • To record vehicle details and service histories accurately and effectively operate a customer follow-up system. 
  • Planning the optimum utilisation of workshop capacity in co-operation with the Aftersales Manager and Workshop Controller
  • To carry out recall procedures in line with Manufacturer’s guidelines
  • To ensure the highest degree of efficiency and understanding of customer requirements and to deal with any customer complaints courteously, promptly and sympathetically.

We’re looking for great people who share our passion for delivering great customer experience. So, you’ll bring

  • Proven ability to meet and exceed customer expectations in a customer focused environment
  • Proven ability to build strong relationships by taking personal responsibility for issues

In return you’ll receive a competitive basic salary and package and on-going training and development. With your skills and experience, and our great brands and training investment, you’ll have everything you need to deliver for the customer and help make your career with us a success.

This is an excellent opportunity to work for a forward-thinking, family-owned company, in a state of the art showroom, working with one of the UK’s fastest growing automotive brands.

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