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about 1 year ago
HCP International
Salary: £18000 - £25000 per annum + £25K OTE
Location: Kent
Job type: Permanent
Contact: Fifi Sclif
Category: Service Advisor Jobs

My client is a family owned group and are currently looking for a Service Advisor to join their team for a top volume brand dealership in Kent. This is an exciting opportunity for someone to come in and receive full brand training and develop an exceptional level of competence in the role, with all levels of experience and brand awareness being considered. The client is looking for someone to become an important employee for this dealership and become a valued member of the small team, where you will feel a real sense of cohesion amongst your work colleagues as well as having the space for personal growth within the role. The dealership is growing in stature and is having a complete refurbishment within the next year to reflect this.

The role:

  • Talking to customers about the services provided and what problems they are experiencing with their vehicles
  • You will be responsible for meeting and greeting customers as they arrive in the maintenance area
  • Answering incoming telephone calls and scheduling service appointments
  • Effectively communicate to customers about the services being offered and to deal with customer service on an excellent level
  • Upsell on optional services and accessories to the customers at every opportunity
  • Monitoring the repair work to make sure the vehicle will be ready when promised and contacting the customer if any delays are expected
  • Documenting the repairs using the in-house computer software package
  • You will also be required to assist customers with parts enquiries as and when necessary

Who we are looking for:

  • Have excellent customer facing skills with the ability to communicate well with people at all levels to ensure the customer's requirements for service and repair are met
  • Will have a full understanding and experience of successfully up selling and understand the importance of ensuring excellent customer service at all times
  • You will be highly motivated and able to work under pressure efficiently

What's on offer?

£18,000 - £20,000 basic

£24,000 - £25,000 OTE

Hours: Monday - Friday 8am - 6pm, Saturdays 1 in 3 (morning only)


If you are interested in this position please register your interest NOW with your up-to-date CV in Word format.

Your CV will be forwarded to HCP International, a leading automotive recruitment consultancy established in 1998. The services advertised by HCP International are those of an Employment Business.

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